Columbus || | 363

So, I'll start my review: д The casino design is really quite pleasant, thematic, with simple and understandable functionality that will not cause any difficulties when using the site.

Support (support) is always polite and, most importantly , is patient. Here you will almost never be blocked chat, as, for example, most casinos from SoftSwiss do. A separate plus is the presence of a telephone connection. The disadvantage of support is that in case of problems, they try to avoid answers, answering "vaguely" or "not in the business." Sometimes I had to achieve a clear answer to a clearly posed question during more than 1.5 hours of dialogue, with regular switching from one employee to another.

They do not form any requests (requests) either. So, despite the assurances of sending a request, after the expiration of the deadline, when you re-contact the chat with the status of the request, the support staff are surprised to clarify what the request was about, and then offer to re-create the request. All this continues until you forget about your request. Only when communicating with a personal manager did I manage to get an answer, which, by the way, could hardly be called complete. Managers, as well as support, “like in a frying pan” try to evade an answer, or provide very vague information.

From all this we can conclude that this project is "so accepted", which personally gives me an extremely negative impression. The managers of this casino were also honored with one more comment about their work, namely, that they are unable to solve almost any problem, and I ran into a number of them in this casino. Often it comes down to their lack of competence or authority.

The majority of their calls (and they call quite often) comes down only to stimulating the player with stories about the following statuses and "goodies" on him, but at the same time, when you reach the next status, you get completely disappointed, and again a call from the manager with a proposal to reach the next status, and there it will definitely be "everything is gorgeous."

Another disadvantage is their complete lack of interest in the dialogue. So, despite their quite amiable communication, it seems that the guys are just working off their salaries, not delving into the information they receive from the player. Personally, I do not like such calls "for show" and it is nothing more than "dust in the eyes". In my practice, I came across only a few casinos where managers were really interested in dialogue with the client, but the Columbus casino does not belong to them.

The issue of account blocking occurs all through the same support, and probably already It's no secret that blocking an account here is extremely difficult. The term for blocking an account is a week, while, given the methods of the casino (remembering requests), there is no guarantee that in a week the account will be blocked, and not everything will be repeated from the beginning (judging by the numerous reviews on various forums, this is really practiced). Unlocking an account is much easier and faster, within a couple of hours, with only sending a request to the mail.

Bonuses and promotions at Columbus casino

Promo, which is quite diverse, including: points , cashback, free spins may well be of interest to a number of players, even though the indicators are not high (for example, a low% cashback or the exchange rate of points). Of the advantages, we can note a variety of free spins packages, in contrast to, for example, Play Fortuna casino, which are designed for different levels of players. The downside here is the fact that almost all promotions are disabled when the account leaves "plus", as well as the absence of receiving a "non-standard gift", that is. for example% instead of FS.

The choice of providers is huge, which allows you to find a slot for almost every taste. Separately, I was pleased with the "recoil", which clearly surpasses the performance of the casino from SS and is quite comparable, for example, with Playfortune casino. Most of my gaming sessions at this casino ended in winnings. Winnings in 1000+ bets were not uncommon, and in a number of tests I was able to increase my deposits tenfold. there are few casinos that are guided when paying out winnings not by their own rules, making withdrawals "automatically" (this is not about withdrawing by the program, the person deduces, we are talking about the lack of player analysis), but by completely different factors, such as:

Выиграть в Columbus Casino не основная «проблема», куда сложнее свой выигрыш вывести, так как это одно из немногих казино, которое руководствуется при выплате выигрыша не своими правилами, осуществляя выводы средств «автоматически» (речь тут не о выводе программой, выводит человек, речь об отсутствии анализа игрока), а совершенно иными факторами, такими как: player's activity, his behavior (frequency of conclusions, "putty"), etc.

Of course, in most cases, withdrawals are carried out very quickly (from 15 minutes to 2 hours), while even with a significant increase in the balance (for example, from 20 euros to 2000), but, nevertheless, not honest methods are often practiced. So, after a whole series of conclusions (for example, after half a year of active play), the account can be sent for a very long SB check, in the hope that the player will break loose and lose everything while waiting. Account blocking or refusal to pay under various pretexts is also not excluded, among which there may be pretexts according to the rules, and "sucked from the finger". Here you can give the following examples:

• A) paragraph of the rules on the use of strategies by the player. It is clear that we are talking about quite real strategies, for example, a bet on black and red in roulette to fulfill the wager requirements, but the problem is that they are not clearly described, which means, in theory, any gaming session can be accused of using strategies (increasing bets, lowering the rate, playing on slots with low or high variance, etc.)
• B) this casino does not hesitate to use invented pretexts about intersections, doubles, etc.

При этом, я не говорю, что казино не платит вообще и оно полностью мошенническое и достойно «черного списка». Лично мне удавалось вывести весьма крупные выигрыши, хотя и сталкивался с различного рода проверками, но все же, при весьма успешной игре, есть довольно высокий риск попасть в категорию «неугодных» игроков.

As a result of my review of the casino Columbus, I can say the following: the casino may well be suitable for the game, with a very high potential for winning, but I would not recommend playing at high stakes, as well as playing "last money". When making a deposit at this casino, you should be prepared for potential non-payment and loss of money, especially with large winnings from several tens of thousands of euros.