Casino Casoo is one of the young brands that have not yet established themselves. They have a decent collection of games, the live casino category is especially rich, they offer good bonuses, although the wagering is not the lowest. At the moment, some problems are visible, but the operator is showing a willingness to solve them. Read the detailed Casoo casino review below.
The operator is licensed in Curacao, the site has several translations, including Russian. There are Russian payment systems and support in Russian. You can use chat for communication, but it does not work around the clock. You can also leave a request on the website, call the phone or write an email.
The site has a decent collection of games from over 25 developers. Prohibited countries are: USA, United Kingdom, Netherlands, France, Curacao, Latvia, Lithuania. However, the rules say that if online casino gambling is prohibited by your local laws, you should not register.
This is not the best site for those who cannot control their game. The operator offers some tools for responsible gambling, but this should all go through their support team. Which, judging by the player's feedback about Casoo casino, is not particularly in a hurry when it comes to blocking at will. The casino representative himself said that they process such requests within 72 hours.
At the time of writing the Casoo casino review, none of the complaints about AskGamblers had been resolved. It is alarming that in just a week from July 3 to July 9, 2019, as many as four complaints were filed at the casino. And despite the operator's willingness to solve problems, this shows the poor quality of work.
Two players complained that their accounts were not blocked even after following all the casino instructions. Moreover, the players did not talk about one or several days. In one case, a week, in the other more. The only good news is that the casino casino representative promised that the players will be refunded the money that was deposited 72 hours after the request for blocking.
One of the complaints discussed the issue of a bonus. The player claimed that he did not take the bonus, and the casino said that the bonus was credited. At the time of writing this review, Casoo has not provided proof that the player actually activated the bonus.
There are some points in the terms and conditions that you should be aware of. For example, clause 3.1 - the operator is not obliged to notify players about minor changes in the rules and conditions. Therefore, it is recommended to re-read the document from time to time. At the same time, players will be notified of important changes.
The casino reserves the right to request non-standard documents for verification. For example, it is said that if necessary, they can require a notarized copy of proof of identity. And to confirm the payment method, it is indicated that any documents can be requested. This is spelled out in clause 5.4.
Section 6 describes the requirements for documents sent for verification. There is also a list of documents that you may need. And among them there is even a birth certificate.
Withdrawal rules 8.2.1 say that players will have to pay a 10% commission if their turnover has not reached x3 when playing slots or x5 in other games. Clause 8.4 talks about the ability to set a limit on deposits. However, given the difficulties in contacting support for this kind of help, you can expect some problems here too.
One of the important rules that players should be aware of is 9.6.1, which states that residents of India and the CIS do not receive the welcome bonus package.
Please also note rule 9.7, which explains, what counts as bonus abuse. Allowed actions such as high variance max bets are also considered abuse. Among the actions that fall under abuse, there are even cases when the player makes the maximum deposits in order to receive the maximum bonuses. In general, it is best to read this section in order to be aware of and not accidentally fall for it. decided:
Неплохо также знать, что в пункте 27.5 оператор предоставляет имейл, по которому нужно обращаться, если вашу спорную ситуацию с казино не решили: [email protected]
Once again, casino terms and conditions 9.6.1 state that for players India and CIS welcome bonus package is not available. For all others, these will be bonuses for the first four deposits. For the first deposit 200% up to 50 euros plus 100 free spins. On the second - 50% up to 150 euros plus 100 spins. For the third and fourth replenishment of 25% up to 300 and 500 euros, respectively.
For those who have reached the 40th level, a bonus opens on weekends - up to 50% (maximum 200 euros) plus free spins. The specific conditions of the bonus depend on what level you are.
Also, Casoo casino promises mysterious deposit bonuses every day. For each player, there may be different offers with different wagering conditions.
25x wager is applied to bonuses, please note that you need to wager the bonus amount plus the deposit. The wagering requirement for free spins is 35x. Clause 9.5 states that when wagering a bonus, you cannot exceed the bet size of € 3 or € 0.3 per line. This is lower than the standard requirement of 5 euros, so those wishing to complete the wager will have to be patient as soon as possible.
Clause 9.8 about what percentage of wagering is given by different games. Slots, as usual, 100%, all the rest from 0% to 10%. About fifty slots listed in the same section of the rules do not give you anything to wager win back at rates not exceeding 0.5 euros. Apparently, the rule has already changed, since now the rules indicate 3 euros, but this was noted by more than one player. In some reviews, Casoo casino players reported a discrepancy between advertised and accrued bonuses.
Были сообщения в отзывах игроков о казино Casoo, что бонус на первый депозит нужно отыгрывать по ставкам не выше 0.5 евро. Судя по всему, правило уже изменилось, так как сейчас в правилах указывается 3 евро, но это отмечал не один игрок. В некоторых отзывах игроки казино Casoo сообщали о несоответствии рекламируемых и начисляемых бонусов.
One player complained about problems with verification and withdrawal, and also noted in a comment that the maximum bet when wagering was from 3 to 0.5 euros without warnings ... Otherwise, there are few useful comments. Only that some developers are unavailable, good bonuses, comments about the lack of explanation of how loyalty points are awarded.
Restrictions or self-exclusion are only available for activation through support. Send them an email request and they should send you confirmation that action has been taken. However, in one of the reviews, a Casoo casino player said that when a request to close an account, the operator, on the contrary, sends different offers to keep the player.
As a result, at the player's insistence, the casino agreed to return part of the deposits made after after they ignored his request for a lock. However, according to a Casoo spokesman, it takes 72 hours to process requests to block an account or set restrictions. Therefore, they return only those deposits that are made after this period.
The site contains games from many developers. There are many large, well-known providers among them, such as NetEnt, Microgaming, Play'n GO. But the collection also includes products from smaller and unknown studios, for example, MrSlotty, Spinomenal, Booming Games and others.
In general, the casino has a good collection of games. Unusually, the providers of live casinos are not one or two companies, as is often the case, but as many as seven. Along with Evolution Gaming, there are LuckyStreak, AsiaLiveTech, OrientalGame, AuthenticGaming, SAGaming, and Ezugi. So the selection of games with real dealers is rather big.
At first glance, this is a good operator, there are many games, decent bonuses, Russian and Russian payment methods. It will be a nuisance that the rules say that it is impossible for players from India and the CIS to receive a welcome bonus package.
It should be noted that Casoo casino is a young operator with a not yet established reputation. At the time of this writing, it hasn't been confirmed in practice that Casoo is committed to working quickly, honestly and fairly. However, there is movement in this direction.
Casino License: Curaçao
Software: Amatic Industries, Asia Gaming, Asia Live Tech, Authentic Games, Betsoft, Booming Games, EGT, Endorphina, Evolution Gaming , Evoplay, Ezugi, GameArt, | || 549 Golden Race, Habanero, iSoftBet, Kiron, LuckyStreak, Microgaming, MrSlotty, NetEnt , Oriental Game, PariPlay, PGSoft, Playson, Play'n GO, Pragmatic Play, Quickspin, SA Gaming, Spinomenal, Tom Horn, World Match | || 587