5plusBet || | 353

Extremely long withdrawals and their delay
require verification
long support with scripted responses

Frankly rotten scam, run like the plague! I started about $ 400 for the game, after a series of unsuccessful bets I decided to withdraw the balance of $ 130. However, they did not give me the money, but demanded documents for verification. After sending the documents, I was suddenly accused of multi-account, they block my account and confiscate the remaining funds on it in their favor. In this case:
1) Not a single intelligible fact or argument in favor of a multi-account was voiced. Like we’ve decided that’s all.
2) All my attempts to somehow clarify the situation and prove the fact of my innocence were stupidly ignored. Which suggests that BC initially had nothing to argue for its position on this issue, and initially it was planned stupidly as an impudent throw of the player.
3) In any normal adequate office, in the event of such disputable situations, the deposit or the remainder of the deposit is always returned back to the player. You may have your bets canceled, your account closed, but the deposit (or the remainder of it) is your personal funds and must be returned back to you. Here, the greedy bookmaker simply brazenly appropriated the remainder of the deposit without any twinges of conscience.

As a result, we have an absolutely unprincipled fraudulent bookmaker whose task is to take all your funds at any cost. Deposit to this office = complete loss. Even the pitiful leftovers will NEVER be given to you. At the same time, the office acts amazingly arrogantly and rudely and does not even try to create at least some semblance of the validity and legitimacy of its actions. Why, because you can just stupidly accuse any player of a multi-account without any justification and evidence, and all his appeals are blatantly and cynically ignored. Awesome business plan! I have never met a more rotten and arrogant bookmaker in my life, even 1xbet in comparison with them is the standard of adequacy and decency. OFFICE - COMPLETE AND UNPRINCIPLE BOTTOM!
Do not trust the paid positive reviews, bookmaker company runs a powerful enough marketing campaign to attract future gullible victim-players. Be prudent and careful in your choice and bypass this bookmaker.

Прохождение верификации у них сложное, но видимо это для безопасности клиентов

Dear players, I want to warn you against losing money in this bookmaker, if not for its rating "3" in the overall rating, I would never go here, I will write at the beginning to make it more interesting to read, this bookmaker company blocked my account with the amount of 2200 euros on board, not 22, not 220, but 2200 Karl !!!! AND DOES NOT WANT TO RETURN THE DEPOSIT EVEN, the complaint on this site was left, the moderators did everything they could, but the complaint has not been satisfied to this day, but who wants to know the details can read on. I registered with this bookmaker on November 15, 2018. March 27, 2019 My account was blocked with an amount of € 2,174 on the account, the account was verified on February 6, 2019, after verification, letters about checks were sent on 02/19/2109, 03/19/2019, 03/20/2019, 03/26/2019. (PAY ATTENTION TO TIME RANGES) All checks have been successfully passed and after each check the payments to my Skrill wallet have been successfully completed. All screenshots are available, I made tennis bets and played slots in the casino. Today, 03/27/2019, with the next request for withdrawal of funds, I received a response to the internal mail of the following content
“Dear customer, the security service has detected multiple authorizations from different accounts using your IP address.

You need to take a video selfie with your passport (main page) in the background, video duration 10-15 seconds. The face and the page of your passport with the photo must be clearly visible on the video.

The video must be sent today within 30 minutes before 14:00 Moscow time! (Within 30 minutes, not three hours, not three days, but within 30 MINUTES !!!! A person can be in the subway, at work, in the toilet, in the queue for milk, and they did not call or send an SMS, but wrote a letter , with a set time frame)

After examining the received records, we will inform you about the results »

Despite such requirements, I still shot this video, sent it by e-mail and went online chat to receive confirmation of my letter, the operator in the chat evasively answered the request to confirm that my file was received PAY ATTENTION TO THIS FACT dear players (I can show the correspondence in the form of screenshots)
then I received a letter with the following content

Hello.

We inform you that we have made a decision to end cooperation with you (blocking your account) in accordance with the General Terms and Conditions ) since you could not verify your identity on the video selfie within the indicated time limit:
p.10.7. If the client commits fraudulent actions against the betting company (using third-party software to automate bets, playing in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, multi-account, etc.), then the betting company reserves the right prevent such fraudulent activities by:
- blocking of the client's account;
- declaring bets invalid;
- appeals to law enforcement agencies on the fact of committing fraudulent actions by such a client.
p. 23.5. Each client can only have one account. Registered customers cannot re-register under a new name or with a new email address. In case of violation of this rule, the company has the right to cancel all bets made by such a client.

This decision was made after a thorough investigation of the situation by the risk management department.
We do not recommend that you create new accounts in our company. We inform you that new accounts created by you will be blocked, the results of bets will be canceled, and the funds will be frozen.

Due to the fact that your actions are a willful violation of the General Terms and Conditions, the decision to end the cooperation is final and not subject to revision.

Further inquiries from you regarding blocking will be ignored.

That is, the company claims that it did not receive the file from me at the appointed time, and on the basis of this made the decision to block my account, and DO NOT RETURN THE DEPOSIT EVEN (note, dear players, this is also important). And now, if you have read to the end, think carefully about whether to start your hard-earned money into this bookmaker company, successfully pass verification 4-5 times, where later they will simply block you without returning the funds. The most interesting thing is that most of this money was won at the casino, and I did not receive any bonuses. Once again, I want to warn all players who may find themselves in my situation.

The registration bonus was not credited. I just picked it up from my own and passed the verification and the conclusion was rejected and the chat does not work. in general, not a decent place, I do not recommend contacting.